Waiting List Assisstant

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. 1.Principal Duties: 1.1Patient/Public Contact Welcome patients, relatives and visitors to the department and provide advice or guidance, information or assistance as appropriate. Deal with telephone enquiries from patients and relatives in a polite and professional manner ensuring that the information provided is accurate and compliant with patient confidentiality and data protection policies. Use skills to overcome barriers to communication such as language or disability. Remain composed and professional when faced with people displaying aggressive or violent behaviour. Show empathy when dealing with emotionally distressed members of the public who may have received bad news and be prepared to deal with this situation on a daily basis. Treat individuals in a non-judgemental, respectful manner, irrespective of race, creed, gender, age, religion, personal