Waiting List Clerk

In conjunction with consultants, theatre coordinator, Cath lab co-ordinator and Pathway Co-ordinators to ensure elective day case/inpatient pathways are managed appropriately and lists are consistently booked with maximum utilisation, in a timely fashion to ensure no patients cancellations are received on the day of surgery and national targets are met.
To work with the operational support manager and Pathway Co-ordinators to select patients for surgery based on waiting times and agreed parameters e.g. case mix, equipment, and bed availability.
To report requests to cancel individual cases or entire theatre lists/clinics to the team lead and if this cannot be prevented, to undertake the cancellation of the theatre lists. This will involve contacting the patients and rescheduling their operation within the necessary timescale.
Undertake routine validation of waiting lists to ensure only patients who require an appointment, or an operation are actively waiting,
To confirm with patients dates and time for appointments.
To utilise PAS and theatre systems and OP lists as required.
To follow procedure to review any lapsed dates of appointments and action accordingly.
To review patient pathways and update in accordance with guidelines ensuring treatment times are measured accurately.

Main duties of the job
Communicate with clinicians, patients, carers, nurses, managers, and administrative staff. Good interpersonal communication and telephone skills and the ability to deal with staff at all levels. Must be confidential. To ensure patients are provided with simple information as necessary regarding waiting times, appointments, and admissions to hospital. To deal with patient queries and telephone calls in a helpful and courteous manner. To work with internal bodies such as consultants, senior managers, and nursing staff etc to ensure that the best possible care is provided to all patients.
Communicate with and update the Operational Teams on a regular basis of the current position with waiting lists and any potential difficulties with achieving/sustaining targets. Record outcome of patient choice of appointment, cancellations onto the relevant systems e.g. PAS. To provide necessary information to Team Lead, Patient Access and Administration Manager as requested in relation to waiting lists and capacity. To undertake regular validation of waiting lists to ensure only patients who require an operation are actively waiting. Monitor data quality on PAS and report any concerns to the Operational Teams., Communicate with clinicians, patients, carers, nurses, managers, and administrative staff.
Good interpersonal communication and telephone skills and the ability to deal with staff at all levels.
Must be confidential.
To ensure patients are provided with simple information as necessary regarding waiting times, appointments, and admissions to hospital. To deal with patient queries and telephone calls in a helpful and courteous manner
To work with internal bodies such as consultants, senior managers, and nursing staff etc to ensure that the best possible care is provided to all patients.
Communicate with and update the Operational Teams on a regular basis of the current position with waiting lists and any potential difficulties with achieving/sustaining targets.
Record outcome of patient choice of appointment, cancellations onto the relevant systems e.g. PAS.
To provide necessary information to Team Lead, Patient Access and Administration Manager as requested in relation to waiting lists and capacity.
To undertake regular validation of waiting lists to ensure only patients who require an operation are actively waiting.
Monitor data quality on PAS and report any concerns to the Operational Teams
To assist the Operational Teams with the preparation of statistics for the performance meetings.
Working to tight deadlines, able to determine priorities.
To make sure that all the relevant patient documents are available and complete as required.
To ensure all indexing within EDMS is accurate.
Deal with enquiries from patients and their carers.
To work flexibly according to the needs of the service including covering colleagues during periods of leave.
We reserve the right to close this vacancy early. Therefore, interested applicants are advised to apply as early as possible.
Please review the job description and person specification carefully before applying to ensure that you meet the essential requirements for the post.
All applicants will be contacted and informed by email whether they were successfully shortlisted for interview.
As part of you pre-employment checks we will be required to obtain satisfactory references. We require at least one written reference from your current or most recent employer. We are only able to accept references from a professional work email address.
From April 2017 the Government plans to extend the requirement to provide a criminal record certificate to Tier 2 visa applicants coming to work in Education, Health and Social Care sectors and to their adult dependants.
If you are a Tier 2 visa applicant and you are coming to work in an occupation defined by the relevant Standard Occupational Classification (SOC) code, you will be required to provide a criminal record certificate from any country you have lived in for 12 months or more in the last 10 years, this is also applicable for your adult dependants.
Employers are expected to implement the Care Certificate for all applicable new starters from April 2015. The Care Certificate aims to equip health and social care support workers with the knowledge and skills which they need to provide safe, compassionate care. We expect all new starters in clinical, patient facing posts (bands 1-4) to complete all 15 standards of the Care Certificate, within their first 6 months with the Trust.
Flexible Working applications will be considered in line the Trusts flexible working policies.
The Trust is a no-smoking site.
We reserve the right to close adverts earlier than the closing date should we receive sufficient applications and so urge you to submit your application as soon as possible.
Please note UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are also not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine whether you would be eligible for sponsorship if you were to gain a conditional offer for this role.

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Heart and lung disease continue to be amongst the biggest killers in the UK and the communities we serve are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs.
As part of our long term plan, we aim to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and we aim to collaborate with a range of other providers and professionals with the aim to extending access and improve quality.
Our vision is underpinned by five strategic goals:
+ Quality: to deliver the highest quality, safest and best experience for patients and their families by providing reliable care
+ Service and Innovation: to develop our service portfolio for patients by developing innovative models of care
+ Value: to maintain financial viability, enhance service delivery and develop new models of care to improve the health of our patients and safely reduce costs
+ Workforce: to be the best NHS Employer by 2019 by attracting and retaining the best staff to deliver excellent patient care
+ Stakeholders: to develop productive relationships with key stakeholders in order to enhance our profile and reputation.
Our Mission
"Excellent, Compassionate and Safe care for every patient, every day", As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Please visit our website - https://www.lhch.nhs.uk/
Please follow this link for a tour of our site - https://bit.ly/36ylsoq