Waiting List Clerk

An opportunity has arisen to work within a friendly team responsible for the organisation and management of the surgical waiting lists. You will be part of a front office call handling team to manage and respond to inbound calls relating to the scheduling / rescheduling of admission dates where required to support theatre utilisation. You will support with making Ophthalmic pre-operative assessment appointments when required, along with any other back-office tasks such as collecting and delivery post, managing stationary and general day to day support. You will be required to work with the Waiting List Co-Ordinators to compile the Harm Safety Netting Letters and clinical reviews for patient communication. Main duties of the job Deal with queries from consultants and other Trust staff. Have an excellent telephone manner, this is imperative to ensure that clear and concise information is exchanged between patients and staff. Following guidance schedule patients into theatre sessions and when necessary, rearrange theatre lists when having to rebook cancelled patients. Send out correspondence with information to patients. Telephone patients to cancel their admission date for numerous reasons, cancer case took priority, no ITU / HDU beds, no beds, Clinicians sick. Take incoming telephone calls from other departments / patients, relating to specific duties Responsible for taking the daily post to the Post Department and general office duties, such as photocopying. To cover other clerical staff in department during periods of annual leave / sickness. Flexible approach to working required., Please see attached Job Description & Person Specification for further details of duties and responsibilities.

• NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience, Computer / Word processing qualification or ECDL
• NVQ Customer Care / Service
Experience Essential
• Level of knowledge and understanding of waiting lists, hospital booking processes and medical terminology to be able to work at the required standard.
• Proven experience of working with elective waiting lists or similar.
Desirable
• Supervisory / Management experience
Additional Criteria Essential
• Ability to show empathy, reassurance, negotiation, persuasion, diplomacy, assertiveness, discretion.
  
  As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan there is truly something for everyone!