Waiting List Co-Ordinator

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions., + Proactively manage patients referred for elective surgery, both urgent/cancer and non-urgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets.
+ Schedule surgery and any other related appointments across all surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
+ Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
+ Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required
+ Collating performance information as required by clinicians or service management.
This job will close early if large amounts of applications are received, + Proactively manage patients referred for elective surgery, both urgent/cancer and non-urgent, adding to waiting lists/ensuring VBC compliance and calculating pathway dates in line with local and national targets
+ Schedule surgery and any other related appointments across all surgical specialties, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists
+ Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians
+ Provide information to assist performance reporting and resolution of queries or complaints (e.g. Inphase) as required
+ Collating performance information as required by clinicians or service management
Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.
Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.

An opportunity has arisen for 1 full-time and 1 part-time Waiting List Co-Ordinator to join our established team at Gateshead maintaining the elective waiting lists across all specialities.
The successful candidate will need excellent organisational/communication skills including an outstanding telephone manner as well as excellent keyboard skills, be competent in microsoft packages/be able to demonstrate an understanding of confidentiality. Medical terminology would be advantageous.
This post would be suitable for applicants who enjoy working as part of a busy team. The role requires interaction with patients as well as other hospital departments so good communication is essential as well as a patient centered approach.
Ideal candidates will have previous NHS experience in a secretarial/admin role and be able to demonstrate a good understanding of how to manage any challenge this role can bring.
The post holder will manage and prioritise their own workload on a daily basis and use their initiative and discretion to manage competing priorities. The ability to work well under pressure is essential.
It is anticipated that the successful candidate for the full-time post will work Monday to Friday 9am-5pm and the part-time post 9am-5pm Wednesday, Thursday & Friday, although you will need to be flexible to the needs of the service and be committed to high quality patient care. You will be based at the QEH site - although may be required to occasionally work from home. There is a possibility that the part-time post may become full-time in the future.

Based in the North East of England, Gateshead Health NHS Foundation Trust provide a range of hospital and community health services from a range of sites/facilities including the Queen Elizabeth Hospital, Blaydon Urgent Care Centre and Bensham Hospital. The Trust also supports services across a wider geographical area such as our screening services and our tertiary specialist services, such as Gynae Oncology.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved high levels of care for patients.
As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.
Working alongside an existing team of six other team members within the Waiting List Team within the Surgical Business Unit at the Queen Elizabeth Hospital