Waiting List Officer

The Newcastle Eye Centre is excited to offer the opportunity for a reliable, enthusiastic, hardworking Waiting List Officer to join our team.
The Newcastle Eye Centre is based at the Royal Victoria Infirmary treating 180,000 patients per year.
We are a regional centre of excellence treating all types of common eye conditions in adults and children, both elective and emergency, as well as providing a range of highly specialised and cutting-edge services.
The Newcastle Eye Centre also includes an Eye Emergency Department which sees around 20,000 patients per year.
You will work alongside the Senior Waiting List Co-ordinator, Medical Secretaries and Clinicians carrying out duties which will include scheduling patients for surgery, dealing with telephone queries from patients and colleagues, using the Trusts clinical system.
Previous NHS experience and an understanding of waiting list management are desirable but not essential as training will be provided.
+ Interview Date: 22 October 2024
+ 37 Hours 30 Minutes per a week
+ You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy., You will provide a comprehensive and efficient waiting list management function to the medical teams within Newcastle Eye Centre.
You will support the Outpatient/Admin Service Lead to ensure systematic approach for delivering elective and day case surgeries to maximise theatre usage.
You should be able to integrate well with the existing team, be flexible in supporting the needs of the service and have a genuine desire to contribute to providing a quality service for patients., + Support the Admissions and Out Patients Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
+ Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
+ Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team., Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.