Ward Administrator

Applications are invited for a Band 3 Ward Administrator to work in our busy mental health inpatient service based at Guild Lodge in Whittingham to provide a comprehensive administration and information service across the service, and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided. The purpose of this role is to provide an efficient and high standard of administrative service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of data recording. The post holder will be aligned to a specific ward/locality and is required to work flexibly in response to the needs of the networks administrative service providing cover on various sites as directed by their Line Manager to ensure continuity of a quality service provision. The post holder will have knowledge of all the relevant customer service procedures applicable to this role as well as the ability to deal with non-routine activities that arise. Problem solving is an integral part of the role. The role will involve contact on a daily basis with a wide range of people and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills., + Act as a first point of contact for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries regarding admission, discharge, visiting times, accommodation, insurance and parking. + To demonstrate good communication skills when dealing with patients, families, multidisciplinary teams, other departments and hospitals and community health professionals. + Liaise with private patient services department. + Answering the telephone in a professional and welcoming manner, responding to enquiries where possible and escalating appropriate enquiries to the nursing or medical team. + Answering the door to visitors and non-ward staff as appropriate. + Liaise with other departments/hospitals to obtain medical records and X-rays for authorised users. Filing investigation reports. + Communicate with other hospitals and community hospitals to arrange patient transfers, maintaining a good working relationship with relevant staff. + To use a professional approach and demonstrating tact, diplomacy, persuasive skills and empathy - referring on to ward manager/co-coordinator where appropriate. + Regularly check emails throughout the working day. + Liaise with patients/relatives to issue patient sickness certificates and relative parking permit forms referring any queries regarding these to the ward manager or unit co-ordinator.

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve. As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers. Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time. For more information visit our website via Lancashire & South Cumbria NHS FT.