Ward Administrator

We are looking for a full time 37.5 hours dynamic and motivated individual to provide administrative support to our friendly and supportive Day Case Unit ward team (Monday - Friday) within the Heart Centre. They would be first point of contact on our busy reception areas for all patients, relatives, and other multi-disciplinary teams on the ward.,

• Liaise with other departments/hospitals to obtain further reports and investigations in preparation to a patient's surgery.
• Scanning of all patient's medical paperwork through our trust SCANIT system following trust guidelines when doing so. Keep notes trolley in order. Ensuring that filing is kept securely in preparation of scanning when patients are discharged or transferred to another ward/hospital.
• Ensuring all rehab referrals are sent on off to our patient's local hospitals to be followed up post-surgery/procedure
• Create records for new inter-hospital transfers and upload patient tests results and investigations in preparation of the patient transferring from another trust.
• Act as a first point of contact for patients, relatives, visiting staff - welcoming them to the ward and dealing with any queries regarding admission, discharge, visiting times, accommodation, insurance, parking. Always maintain confidentiality of patient information.
• Answering telephone enquiriesand the door, exercising judgement to analyse and resolve problems where appropriate, taking appropriate action, or referring to the co-ordinator or Ward Sister as appropriate.
• Ensuring daily the ward emergency 724 computers are working and an audit trail is kept.
• Making necessary arrangements/follow up for general ward maintenance and the repairing of equipment in the absence of the ward housekeeper
  
  We are looking for someone with excellent IT skills, ability to prioritise their workloads, someone that thrives in a busy environment, knowledge and experience of using EPR (electronic patient records) would be an advantage although training will be given.
The successful candidate will have a flexible, friendly and enthusiastic approach to the job role, being able to communicate confidently and manage their own workload effectively. They must be able to work within a team or on their own initiative and be flexible in supporting other wards within the Heart Centre through sickness and annual leave.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.