Ward Administrator | Lancashire & South Cumbria NHS Foundation Trust

A new and exciting opportunity for an enthusiastic person to provide an efficient Ward admin service. This post is based at Woodview, Mitton Road, Whalley., The post holder will provide a comprehensive full range of duties to the service. The post holder will coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided. The post holder is required to work flexibly in response to the needs of the service, providing cover to other teams as directed by the Admin Team Lead in liaison with the Deputy Admin Lead to ensure continuity of a quality service. The purpose of this role is to provide an efficient and high standard of administrative service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of data recording The post holder will be aligned to a specific ward/locality and is required to work flexibly in response to the needs of the networks administrative service providing cover on various sites as directed by their Line Manager to ensure continuity of a quality service provision The post holder will have the knowledge of all the relevant customer service procedures applicable to this role as well as the ability to deal with non-routine activities that arise. Problem solving is an integral part of the role. Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. For more information please visit our website via Lancashire & South Cumbria NHS FT The role will involve contact on a daily basis with a wide range of people and therefor requires a confident approach. The post holder will need to be a team player with very strong communication skills.

• Act as first point of contact for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries regarding admission, discharge, visiting times, accommodation, insurance and parking
• To demonstrate good communication skills when dealing with patients, families, multidisciplinary teams, other departments and hospitals and community health professionals.
• Liaise with private patient services department
• Answering the telephone in a professional and welcoming manner, responding to enquiries where possible and escalating appropriate enquiries to the nursing or medical team
• Answering the door to visitors and non-ward staff as appropriate
• Liaise with other departments/hospitals to obtain medical records and X-rays for authorised users. Filing investigation reports
• Communicate with other hospitals and community hospitals to arrange patient transfers, maintaining a good working relationship with relevant staff
• To use a professional approach and demonstrating tact, diplomacy, persuasive skills and empathy - referring on to ward manager/co-ordinator where appropriate Regularly check emails throughout the working day
• Exercising judgement and initiative to analyse and resolve problems with appropriate action or referring to the co-ordinator or unit manager as appropriate using own judgement
• Sorting incoming mail and directing as appropriate in a timely manner
  
  The successful applicant will provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal and customer service skills, be able to demonstrate initiative and the ability to organise your workload effectively.
The work is varied, interesting and demanding and candidates need to be organised, flexible and reliable. We are looking for a highly motivated, enthusiastic, and proactive individual. You must be able to demonstrate the ability to work in a challenging and demanding role. You must have proven knowledge of Administration procedures and have previous experience of audio typing. You will also need to enjoy working as part of a large team, supporting colleagues within the department during busy periods. The successful candidate will be enthusiastic about the challenges of working in a busy and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. You will be a highly motivated individual and will have excellent communication skills.