Ward Administrator | Mersey and West Lancashire Teaching Hospitals NHS Trust

To work flexibly across identified wards dealing with staff and patients on a daily basis to aid the smooth running of the wards. To provide administrative support to the ward, making appointments and arrangements for staff, patients and relatives/carers as necessary.

• Book outpatient appointments for patients
• Resolve patients, staff and visitor's problems adopting a courteous manner at all times
• Welcome patients to come into the ward/area and keep them updated on bed availability
• Chase HRS (Health Record Supplements) for all inpatients and ward attenders
• Ensure any ward attender or outpatient activity is accurately recorded on the PAS system
• Book flights and taxis for out of area patients
• Arrange accommodation for relatives where necessary
• Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transfer
• Deliver and collect patients and staff mail within the ward
• Ensure adequate stationery is ordered in a timely manner and stored appropriately
• Organise ambulances for return and discharge of patients with North West Ambulance Service, Bookoutpatientappointmentsforpatients
• Resolvepatients,staffandvisitor'sproblemsadoptingacourteousmanneratalltimes.
• Welcomepatientstocomeintotheward/areaandkeepthemupdatedonbedavailability.
• ChaseHRS(HealthRecordSupplements)for allinpatientsandwardattenders
• EnsureanywardattenderoroutpatientactivityisaccuratelyrecordedonthePASsystem.
• Bookflightsandtaxisforoutofareapatients
• Arrangeaccommodationforrelativeswherenecessary.
• Answertelephonecallsandliaisewithpatientsandrelativesregardingadmission, discharge and transfer.
• Deliverandcollectpatientsandstaffmailwithintheward.
• Ensureadequatestationeryisorderedinatimelymannerandstoredappropriately.
• Organise ambulances for return and discharge of patients with North West AmbulanceService
• Createspreadsheetsforwardinformationasrequired.
• Requestletters/patientinformation/medicalrecordsfromotherhospitals.
• Createhighqualitysignsanddocumentsrelatingtowardinformation.
• ReportandfollowupallITfaultstotheIThelpdesk.
• Attendwardmeetingsandanyrelevantcourses.
• Workwithmembersofthemulti-disciplinaryteamtomaintainhighstandardsofdata quality, following the requirements of the Data Quality Policy as required.
• Provideclericalsupporttowardmanager,includingtakingnotesatmeetingsasnecessary.
• Photocopyanynecessarydocumentationasdirectedbythewardmanager.
• Handdeliveranyurgentdiagnosticrequestsandpharmaceuticalrequests(TTO's)
• Make deliveries of key documents and/or other items to other areas of the hospital asrequired.
• Operatesecureaccesstoward/relevantarea,ensuringnounauthorisedvisitorsor personnel enter the area.
• Printpatientlabelsandwristbands.
• AdheretoallrelevantTrustpoliciesandguidelines.
WhencoveringforcolleaguesinspecificareasegAMUandICU,WardAdministratorswill have a requirement to cover duties described in the following addendum. AddendumToStandardDuties: Ward Administrators employed to cover specific areas within the Trust will have a requirement to cover duties as described in the following addendum to duties: DirectPatientAccessAreasandSpecialistAreas(egAMU,DeliverySuite,ICU)
• Preparecasenotetrolleysforthreedailywardrounds.
• Generateuptodatelistofpatientsrequiringmedicalreviewonotherwardsfor Physician of the Day
• ProvideemergencyoutofhoursWardAdministratorsupporttotheCareGroup
• Provideclericalsupport,includingtakingminutesasrequired,totheWardManagerandMatron
• EnsureHealthRecordSupplementsaremaintained.
• Collect documentation and enter information into speciality specific patient information systems (eg Critical Care Minimum Data Set and Intensive Care Nursing Audit Research Centre)
• Process donations, patient cash and valuables, liaising with General Office to ensure such items are handled appropriately.
• PrepareICUfilesforauditpurposes.
• Escortvisitorstobereavementofficeasrequired.
• Deal with referrals from secretaries whenunit secretaryis notavailable, liaising withthe multi-disciplinary team as necessary.
The duties contained in this job description are not intended to be exhaustive. It is intended that the post holder will be flexible in the duties that he/she performs. Following consultation with the post holder his/her duties may be varied from time to time, in order to meet changing priorities and to maintain the sections effectiveness. A review of the job description will be carried out on an annual basis or earlier if required.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme