Ward Administrator | NELFT NHS Foundation Trust

An exciting opportunity has arisen for a part-time administrator on Lily and Poppy Wards within the Meadow Court Rehabilitation Unit at Goodmayes Hospital. You will work closely with clinicians, management and outside agencies to ensure that they have everything admin wise they need to provide the best possible care to our patients. We are looking for someone who is comfortable multitasking in a busy environment, someone who can communicate confidently, build strong working relationships with a variety of people, and who can prioritise their workload. The post holder will be expected to support their team, department and organisation to achieve the Trust's Values in their day to day work. These are the 5P's:

• Putting people first
• Prioritising quality
• Being progressive, innovative and continually improve
• Being professional and honest
• Promoting what is possible - independence, opportunity and choice
The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the ward to ensure the smooth running of the area. Key Responsibilities: · To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. · Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate · Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits. · Manage and maintain an efficient administrative system on behalf of others. · Draft general correspondence on behalf of own service. · Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports). · Work without supervision and ensure urgent situations are addressed swiftly. · Ensure workload is managed and prioritised appropriately. · Responsible for the induction and orientation of Band 2 administrative staff and temporary staff. · Provide guidance, advice and support to Band 2 · Establish and maintain electronic and manual filing systems. · Arrange and take minutes or notes at meetings that are intended for internal review only. · Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).