Ward Clerk

A vacancy has arisen for a Ward Clerk position within the Surgical Planned Admissions Unit.Candidates need to be hard working , efficient , be able to prioritise , work under pressure and possess excellent communication skills.

Duties will include liaising with a wide range of hospital staff , patients and relatives both in person and by telephone. Maintaining medical records both on paper and on the computer system., To work with limited supervision as part of a multi-disciplinary team, providing a clerical support service to nursing staff at ward level.

To display sensitivity and tact in dealing with patients and relatives.

To have a responsible outlook in order to cope with the unpredictable nature of ward activity, using prioritizing skills and discretion to organize a daily workload to take account of deadlines and degrees of urgency.

Duties would include greeting patients on arrival, booking them in for their surgery, checking results and sending out appointment letters/patient information, answering telephone queries regarding appointments and other duties to support the service provided by the group.

The successful candidate will need to be computer literate in order to use our automated appointment system.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opened in October 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities and we are looking forward to the move to our new environment.

We have three strategic objectives:

1. Our People - to cultivate and sustain happy, productive and engaged staff

2. Our Patients - to be good or outstanding in everything we do

3. Our Population - to work seamlessly with our partners to improve live