Ward Clerk, Band 2

Demonstrate excellent customer care skills. Provide a "welcome point" for the ward, responding to patient, staff and visitor requests appropriately

- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively

- Receive queries, both in person and on the telephone and manage appropriately

- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care

- Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings

- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.

- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.

- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure

- Arrange routine and emergency transport to prevent unnecessary delays in patient flow

- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements

- Working Knowledge of routine for ordering on P2P and Stationery system

If you are ready for a challenge and want to be part of a team providing an excellent service then this might be just what you are looking for. We are looking to recruit dynamic, organised and motivated people, who are a team player, to join our busy Ward Clerk department. You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience is preferred.

This is an important role which requires someone who is able to work independently and is self-motivated and resilient. You will be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. Previous NHS experience would be an advantage.

The role will be based working on wards at either Gloucestershire Royal Hospital or Cheltenham General Hospital, however the successful candidate must be willing to travel and work across both sites in the future should the requirements of the service demand this.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.