Ward Clerk - Band 2 Eyford Unit

To provide clerical and reception cover for the ward, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems.,

• Demonstrate excellent customer care skills. Provide a "welcome point" for the ward, responding to patient, staff and visitor requests appropriately


• Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively


• Receive queries, both in person and on the telephone and manage appropriately


• Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care


• Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings


• Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.


• Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.


• Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure


• Arrange routine and emergency transport to prevent unnecessary delays in patient flow


• Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements


• Working Knowledge of routine for ordering on P2P and Stationery system


• Safeguarding of all patients


• Provide all general and ad hoc administration and clerical support as directed by the Eyford Unit's team.


• Follow Trust Infection Prevention and Control Policies, within the scope of own role.


• Adherence to the latest Trust Policy on Uniform and Dress Code Standards


• Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs.

Organisational Arrangements
Ward Manager and Ward Sisters are the direct Line Managers for Ward Clerks and will complete the appraisal process. However, the appropriate Nursing staff will provide direction on a day-to-day basis.
The health and wellbeing of our staff and patients remains the priority of the Trust. Vaccination remains the best chance we have of conquering COVID and the Trust encourages everyone to take up this offer.
Please note, this vacancy may close as soon as sufficient applications have been received, so please apply as soon as possible if you are interested. The Recruitment Team are unable to accept any applications after the position has closed on NHS Jobs.

If you are ready for a challenge and want to be part of a team providing an excellent service then this might be just what you are looking for. We are looking to recruit a dynamic, organised and motivated person, who is a team player, to join our busy unit. You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience is preferred.
This is an important role which requires someone who is able to work independently and is self-motivated and resilient. You will be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. Previous NHS experience would be an advantage., Skills in these areas would be desirable however full training will be given including other relevant Trust training:

• Ability to work in a team and independently


• Customer care skills


• Effective communication skills across all disciplines of staff, patients and public


• Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.


• Able to communicate effectively, and act appropriately and quickly in an emergency


• Experience in using a PC


• Knowledge and understanding of the Trust including a basic knowledge of roles in other areas


• Some knowledge of speciality terminology and flexibility to support another speciality/ward if required
  
  Band 2

Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.

25 Hours per week
Monday to Friday
0900-14:00 (can be variable), Working for our organisation
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
You will be part of an existing team of experienced nurses and administrative clerks, who provides excellent care of patients undergoing ophthalmic elective and emergency surgery. Eyford Unit consists of two Operating Theatres and three Bays in the Day Unit. The team observes kindness, respect and treats all service users in a professional and friendly manner.
Our working hours varies from 8-18:30 or 8am - 8pm (Tuesdays only) and you will be expected to be flexible to meet the needs of the service. We operate Monday to Friday and one Saturday/month.