Ward Clerk | East Kent Hospitals University NHS Foundation Trust

To work as a team member within the work environment carrying out assigned tasks involving the indirect care of the patients, to ensure effective management of the department on a day to day basis.

• To provide a comprehensive administrative service to the Maternity Triage Team and ward areas.
• Support and assist in the effective management of the service on a day to day basis
Clinical
• Ensure privacy and dignity of patients is maintained at all times.
• Minimise risk of harm to patients, staff and visitors by working according to risk management policies.
• Participate in the orientation of new staff to their duties and the ward routine.
• Assist in measurement of care by contributing to data collection for quality metrics.
• Work to eliminate avoidable infection by working according to infection control policies.
• Demonstrate consistent high standard of hand hygiene practice and promote standards to staff, visitors
and patients. Maintain accuracy and legibility of patient records in accordance with trust policy.
• Input and update data on the computer system.
• Maintain accurate case note tracking.
• To file all patient information accurately in health records.
• Answer the telephone in a courteous and timely manner.
• Ensure accuracy in taking and relaying messages
• Booking patient transport.
• Arrange outpatient appointments as appropriate in line with government and local targets. Where this is
not achievable, give notification promptly to line manager
• Chasing investigations.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. Collecting health records, patient results and pharmacy items.
• Dealing with ward mail and other correspondence.
• Co-ordinate the ordering of NHSP staff at the discretion of Department Manager and Deputy.
• Other clerical duties such as photocopying and faxing.
• Assist with maintenance or stores and equipment with careful stock control.
• Create Datix reports for all breaches in the department.
• Assist with keeping accurate Audits for the department.
• File all patient information accurately and securely within the health record in a timely manner in
accordance with Trust policy Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.
• Recognise own limitations and seek advice when appropriate, identifying own learning needs to discuss
with line manager/appraiser.
• Participate in an annual appraisal with relevant reviewers and to follow your personal development plan as
agreed with your line manager.
• Assist in maintaining a clean and tidy environment at all times.
• Report any concerns or problems to line manager.
• Undertake all mandatory training.
• Participate in ward meetings and be involved in the decision-making process when changes take place.