Ward Clerk - Phoenix Ward, Oxford

You will need to have excellent communication, administrative and organisational skills, with the ability to liaise with employees at all levels. Knowledge of Microsoft Office, Word and Excel are essential. You will also have the skills to handle all contacts confidently with compassion, patience and professionalism. You will be working as part of the team which will involve developing knowledge of the processes and electronic system used to ensure that clients' needs are met.
The role will suit someone who enjoys working in a busy office where they would be able to work as a part of a team, as well as under their own initiative. This is an important role that helps run an efficient service but is also an extremely rewarding one. We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment., In this role, some of your key duties will include:
+ Answering the telephone, taking messages and helping with enquiries.
+ Daily check on staffing level and update staffing level board, inform manager and notify Bank / agency
staff sourcing team when bank/agency staff are required to cover shifts.
+ Relaying information to external staff by telephone, letter and email.
+ Contacting patients' relatives.
+ Checking emails daily and printing off as necessary.
+ Checking that stationary supplies are adequately stocked and ordering when necessary via the computer ordering system.
+ Assisting housekeeping and nursing staff with ordering supplies via e-procurement as required.
+ Completing menu orders.
+ Booking taxis, ambulances and hospital transport for patients.
+ Contacting the Estates Department to carry out repairs, checking work has been undertaken to satisfaction.
+ Keeping notice boards tidy and up to date and adding anything of interest or importance to staff.
+ Keeping ward office organised and tidy.
+ Preparing documents, leaflets and folder for new patient's admission.
+ General scanning/uploading to electronic health records including patient blood results, correspondence, discharge summaries, leave forms, prescription charts etc.
+ Making sure all nursing documentation and clinical items are adequately stocked and photocopy/order, as required.
+ Contacting patient finance/welfare office regarding paying in and withdrawal of patients' money and property.
+ Handing out and collecting satisfaction questionnaires to discharged patients and their carer.
+ Assist team secretary when required in co-ordinating review meetings for patient and inviting all involved parties.
+ Recording or correcting patient information and details of admissions, discharges on the Rio electronic health record, as appropriate.
+ Accessing patient information via the Rio system and reporting as necessary.
+ Keeping the ward policies, procedures and fire book up to date.
+ Act as a fire marshal.
+ Assist in the induction of new staff into electronic systems and processes on the ward.
+ Taking minutes for staff/patient meetings as required.
+ Cover for team administrator post when required.
+ Act as a smart card manager, liaise with CAST, IT and ID badges department regarding issues with cards.
+ Responsible for office and clinical equipment's maintenance; report to IT department or clinical device maintenance company for any maintenance, fault and repairs as required.
+ All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
+ Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
+ Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
+ Employees are expected to undertake mandatory and statutory training related to their role.
+ We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
+ We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values - safe, caring and excellent.
+ Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
+ Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing

The opportunity has arisen for a Ward Clerk to join the Phoenix Ward team, working part-time hours per week. We are looking for an enthusiastic, flexible, empathetic and self-motivated individual to work within our team. Previous experience of working in a similar role would be an advantage, though not essential as support and training will be provided.
This is a part time role where you will be working Monday - Wednesday 7.5 hours per day.

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We will offer the successful candidate a supportive team, with regular supervision meetings, opportunities for continued professional development and a friendly working environment.
Benefits of working for Oxford Health NHS Foundation Trust include:
+ Excellent opportunities for career progression
+ 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
+ NHS Discount across a wide range of shops, restaurants and retailers
+ Staff accommodation
+ Competitive pension scheme
+ Lease car scheme
+ Cycle to work scheme