Ward Clerk / Receptionist

Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the PAS System, Teletracking with the use of EPR. Inputting and amending Bed Occupancy System for Nursing Staff. Printing handover lists using the electronic patient systems as necessary and booking transport. Receiving and processing patients case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds. Collecting Patients case-notes from the Health Records Department, Transit area Collection of Ethnic and Religious Data and inputting information onto PAS System Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details Delivery of post, diagnostic and prescriptions Forms
to departments and collection of drugs from Pharmacy as appropriate Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody Liaising with General Office regarding patients pensions/benefits Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed. Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit Liaising with specialty pathway co-ordinators in relation to EDNs and admittance notification for GPs for completion by medical staff Arranging ambulance transportation where authorised Ordering and maintaining ward stationery and supplies through Integra and NHS supply chain Ordering of patient supplies through teletracking system and integra.
Completion of routine maintenance requests for forwarding to Estates Department Receiving telephone calls, taking and relaying messages and referring calls as appropriate Answering patients and relatives general enquiries and assisting them with any problems throughout their stay Liaising with other Hospitals and Departments, Social Services, GP Surgeries and Home Help Services and close working liaison with the Directorate of Medicine and Emergency Care. Arranging for requests for nursing aids, walking aids, surgical appliances to be processed with the appropriate departments Photocopying of paperwork as required and scanning as per policy guidelines To provide cover for annual leave and sickness leave on any of the medical Wards including the Endoscopy Unit/mobile unit Ensuring all mandatory training is up to date and all Trust policies are adhered to Any other duties as directed by Line Manager, Senior Nurse and management team Medicine, Emergency Department & Critical Care Division