Ward Clerk / Receptionist Children's Unit

To provide support to CAU and Paediatric Reception and cover for absences.
To provide an efficient ward clerk service to the Children's Unit.
To provide an efficient and effective elective/emergency admissions service for the Children's Unit.
Base Location: Poole Hospital and then Bournemouth Hospital when the service moves., Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors from within and outside the hospital and co-ordinate to relevant source.
To advise the Outpatient Department of the need for follow-up appointments, following a child's discharge from the Ward, including accurate patient data.
To receive telephone calls and take accurate messages for the ward staff.
Be responsible at all times that the Directorate Manager is informed of any problems, potential problems or complaints that may arise.

Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview., Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patient's a cheerful disposition and a positive attitude is a must have.
Please note:
Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.
This advert may be closed early if sufficient applications are received.
COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.
Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

As University Hospitals Dorset we are a three site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we're also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.