Ward Clerk / Ward Support

We are looking to appoint a flexible person with general clerical skills, who can cope well under pressure. Someone who enjoys working with members of the public, is an experienced communicator and will enjoy being a vital member of our friendly team. You will need to have good organisational skills as well as a variety of other reception skills.
We have a vacancy for a part time ward receptionist/support worker to assist with the clerical and stock logistics of a very busy Medical Ward. The successful applicant will have excellent organizational skills and a keen willingness to learn. They will also require good keyboard skills as the applicant will use computer programmes specific to healthcare.
The role is varied and includes assisting with general ward tidiness, filing, medical data inputting, a pleasant telephone manner, logistical planning and ordering of renal stock in a timely manner. The role requires a high degree of time management and teamwork. The applicant will be working within a growing nursing team in an area where the demands on this role are high., Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.
Maintain good written and verbal communication between all departments and outside agencies.
Use the computerised patient management system (Camis) to access patient details, admit and discharge patients.
Be responsible for the ordering of stock and to ensure adequate levels are maintained.
Photocopy documents/notes as required. Locate, collate, file and store patient's notes as appropriate
Contribute to developing a welcoming atmosphere within the ward making users feel comfortable and at ease.
Deal appropriately with distressed patients and/or relatives with support from nursing staff.
Report any problems relevant to the ward to the senior nurse in charge.
Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings., Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals., Normal routine clerical duties, e.g. filing, charting, making lists, completing forms.
Answering telephone, taking messages and enquiries regarding patients' condition after consultation with ward nursing staff.
Operate patient administration computer system and ensure computer system is up to date at all times with details of all patients currently on the ward.
Ensure all patient details on the computer are correct, including ethnic origin.
To ensure that all patient discharges and transfer details are recorded on the computer as soon as possible after the event.
To ensure that that all patient admission, transfer and discharge details are are recorded in a timely manner.
Maintain an adequate supply of stock levels to maintain the smooth running of the ward.
Be responsible for ensuring that case notes are available, maintain them in an orderly manner and return them appropriately after discharge letters are completed.
Notify Next of Kin of patients admissions and (emergency) transfers if required by ward staff.
Ensure that, once medical staff have completed discharge summaries and coding have taken their information, the notes are returned to medical records.
Make arrangement for X-rays, ECG and other relevant procedures, when requested
Take request forms to X-ray, Pathology and carry out other similar errands.
Collect and deal with post appropriately. Any post for the Ward can be opened and dealt with (if in doubt, ask the nurse in charge). Any post marked with a staff members' name should be in the staff mail tray. Post for the Ward Manager should be put in the unit office on the desk.
Obtain relevant personal information for nursing documentation and update details on the computer.
Liaise with ward co-ordinator regarding all patients expected for admission.
Any other ad-hoc duties as required by the ward manager.
Policy and Service Development Responsibilities
The post holder will be expected to supervise junior staff.
Be actively involved in the induction of new staff.
Accept personal responsibility for identifying their own learning needs and for maintaining their own professional development and mandatory training.
Assist in the facilitating of a learning environment conducive to the acquisition of further knowledge and skills and be actively involved in the development of others.
Promote and provide health education for patients and their carers/family.
Professional Responsibilities
To promote a professional and positive image of themselves and the Trust.
Demonstrate a caring and supportive attitude towards their work colleagues.
Other Information
The post-holder may be required to carry out other relevant duties as required.
The post-holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours.
The post-holder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision.
The post-holder will adhere to, at all times, any Professional, NHS Code of Conducts and legislation relevant for their area of work.
The post-holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work.
The post-holder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order to
provide an acceptable level of service.
The post-holder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required.
At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.
We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).
We celebrate staff achievements and value the importance of working as one big team. That's why we talk about Team NGH. It's all about working together to provide the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to helping you to be the best you can be.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Apply today and join the largest family in Northamptonshire.