Ward Host

Here at Serco, we are looking for Ward Hosts to join our team at University Hospital Southampton. Our Ward Hosts work as part of the Ward Patient Catering team, ensuring high quality hospitality service is provided. You will work as an integral part of the Ward patient dining team, ensuring high quality service is provided to the patients. They will be responsible for the co-ordination of the patient meal and beverage services in accordance with the Ward Timing Schedule. Our Ward Hosts are responsible for the co-ordination of the patient meal and beverage services in accordance with the Ward Timing Schedule and will contribute and organise the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are met at all times.,

• Ensure that patients are provided with appropriate meals, snacks and beverages at the agreed intervals throughout the day.
• Taking food orders using the tablet electronic ordering system (Saffron) at the agreed time for lunch and supper each day.
• Maintain bedside menus are in good condition and cleaned daily. To maintain the suite of special and therapeutic menus and present to patient who require them.
• To prepare hot / cold beverages including load appropriate trolley / equipment and ensure that all beverages are served at the correct temperature according to food hygiene regulations.
• Load regeneration ovens as necessary and monitor and record food temperatures.
• To ensure that at the end of every meal and beverage service that all cutlery, crockery and condiments are removed from the patient areas.
• To wash utensils used in the preparation, regeneration and serving of food and beverages including the cutlery, trays and crockery used for patients.
• To ensure the ward kitchen hygiene standards are maintained.
• To monitor and record fridge and freezer temperatures daily in accordance with food safety regulations and report problems as appropriate.
• To ensure patients whose fluid intake is not medically restricted have access to fresh drinking water.
• To maintain food safety and hygiene standards in your place of work and apply the food safety procedures applicable in your work area.
• Demonstrate high standards of courteous interaction with patients and Trust staff to optimise patient food and beverage consumption.
• Working as a ward host is highly rewarding, please see the video testimonials in the below link to experience a 'day in the life of a Ward Host' https://youtu.be/A0EbbL_H_a4
  
  You will have a good level of numeracy and literacy skills, including reading and writing. Ideally, you will have worked within a food service environment or catering industry, and you must understand the importance of hygiene and safety and special diet awareness.
Strong customer service skills are a key part to this role, not only will you be serving food and beverages to the patients, but you will be interacting with them on a day-to-day basis. Positive communication can make a patient's day that little bit brighter, so we need passionate and enthusiastic ward hosts on our team! This is a physically demanding role, and the post holder will be expected to stand for long periods of time with manual handling involved. You must be eligible to work in the UK and roles are subject to DBS background check.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.