Ward Receptionist

An exciting opportunity has arisen for a highly motivated and enthusiastic person to join our team. The main function of this role is to provide valuable clerical support to Ward 313. Ward 313 provides 24/7 care to vascular/surgical patients. Under the shared care of specialist surgical/medical teams. Receptionist cover may be needed 5 days a week between the hours of 7am - 3pm.Receptionist are a vital part of our team on Ward 313. They work closely with a wide range of disciplines. The Role is varied and requires a flexible approach. Ward based knowledge is desirable with a range of administrative procedures including case note tracking. An ability and willingness to be involved in service improvement including data collection and active involvement in Quality Improvement Projects . The Successful candidate will also be required to support other colleagues with admin duties and support the development and adaptation of the role of the receptionist to mirror the demands of the Unit. Your role as a receptionist is vital to the overall smooth running of the ward, you will be the first people our patients and visitors as well as staff will be greeted by., The role of the receptionist within the ward is varied and fast paced, encompassing a variety of responsibilities to support the high standard of care given to patients. This includes but is not limited to:

• Using clinical software to manage patient information and location.
• Appropriately filing patient notes
• Admitting/discharging patients using the Trust systems
• Engaging in communication with patients, relatives, visitors and staff alike
• Scanning documentation
• Ensuring adequate levels of clerical supplies
• Liaising with other areas of the hospital to help support patient care.
• Working knowledge of Systems such as Excel, Power Point, Word, saffron
• Taking telephone calls and sharing information to staff at UHDB and other organisations
• Making appointments for patients
• Non clinical care of patients ie. supporting them with post/phone calls/ordering taxis/complete feedback
• Admin support to the sisters ie. Type letters/take minutes of meetings
• Manage post
• Audits
You will be required to use a number of Trust databases to admit and discharge patients as well as locating case notes. Your duties will also involve meeting and greeting patients and carers as well as the many visiting staff.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:
• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
• We see on average 4810 OP appointments per day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.