Ward Volunteer

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are currently looking for volunteers for The Royal Hospital, Volunteers will be expected to adhere to trust policies and procedure especially relating to Infection Prevention and Control.,

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.


• Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities


• Assisting in preparing patients for mealtimes and helping with menu choices.


• Assisting patients with eating and drinking and providing refreshments to patients


• Completing basic tasks and assisting patients within the Volunteer Role Boundaries.


• Running errands for patients to purchase newspapers/magazines/snacks as required.


• Reading to patients, playing games, completing jigsaws and puzzles


• Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.


• Acting as an "alerter "to escalate any concerns/issues to the Nursing Team, Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.


• Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patient's experience while they have been in hospital.


• Meeting and greeting patients and visitors to the Ward.


• Completing basic tasks and assisting patients within the Volunteer Role Boundaries.


• Assisting patients to pack/unpack their belongings.


• Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities


• Running errands for patients to purchase newspapers/magazines/snacks as required.


• Tidying the patient's bed space (locker tops/tables) to ensure they are clean and tidy.


• Assisting in preparing patients for mealtimes (tidying space ready to receive meal and assisting patients with hand hygiene).


• Reading to patients, playing games, completing jigsaws and puzzles


• Collecting and delivering miscellaneous items between departments: x-rays (Radiology Department), patient belongings (Bereavement Office).


• Providing refreshments to patients (checking first if patients are allowed fluids).


• Providing companionship and reassurance to patients who are waiting to be discharged from hospital.


• Collecting take home medications from the pharmacy to support patient's discharge.


• Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.


• Acting as an "alerter "to escalate any concerns/issues to the Nursing Team, The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.


The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £18+£5 (standard disclosure) or £38+£5 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.


• Ability to communicate with all groups of people.


• Friendly, approachable personality.


• Helpful and accommodating manner.


• Sensitive, compassionate and tactful nature.


• Ability to give clear and concise directions.


• Able to work on own or part of a team.


• Work in collaboration with the ward staff and other volunteers


• Work within their role and organisational boundaries.


• Can provide a minimum of 3 hours per week for a minimum of 6 months


• Volunteers must be aged 18 and over to volunteer on the wards, Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.


• To be able to give clear and concise directions


• To be reliable, honest and punctual.


• Ability to communicate with all groups or people and work on your own or as part of a team.


• To be able to work within role and organisational boundaries.


• To embody the Trust Values.


• To exercise confidentiality and discretion


• Can provide a minimum of 3 hours per week for a minimum of 6 months


Desirable criteria


• Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.
  
  Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.


The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond. To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf