Warehouse Customer Service Administrator

1) Order Processing

• Respond in a timely and professional manner to both email and telephone, for customer sales order booking requests, deliveries and collections.


• Ensure that all requests are entered accurately into the customer and transport system


2) Customer Service

• Investigate customer queries in relation to orders, deliveries or collections undertaking appropriate root cause analysis and a problem-solving approach to identify and resolve issues.


• Escalating potential contentious or disputed issues to the Line Manager /stakeholder at the earliest opportunity.

3) Data Integrity

• To ensure all customer records and spreadsheets are updated and shared in accordance with departmental procedures


4) Continuous Improvement

• Using problem solving and continuous improvement techniques, constantly look for procedural improvement that will drive efficiency or customer satisfaction.
  
  Relevant experience:


• Excellent Customer Service Skills


• strong communication skills and telephone manner


• Highly organised


• Ability to work under pressure and meet the deadlines


• Excellent attention to detail


• Good IT skills -MS office and excel.


• Ability to work on own initiative as well as part of a team.


• Ability to build relationships at all levels of the organization as well as clients
  
  Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of

continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

We are looking for a Warehouse Customer Service Administrator to based at our site Northampton site (NN4 5FB)

This is a Full time position offering a salary of £25,853.4 (depending on experience) The working scheduling is predominantly a Monday - Friday working 9:00 till 17:00.

To provide an effective and efficient service to our customer through completion of processing orders, customer bookings, resolution of queries and other tasks required to meet customer requirements., 25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition-
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities