Warehouse Operative

Furniture Village is a family business through and through. In the words of our founder and CEO Peter Harrison: "we employ nice people to sell nice furniture to nice customers". We've been doing it since 1989 when we opened our first store in Abingdon. Fast forward to today and we have 55 stores on the map with more to come. We source beautiful furniture from across the globe - handmade mattresses from Yorkshire, bespoke marble tables from Italy, precision engineered wardrobes from Germany - and we deliver them with love. Always, always putting the customer first. What drives our success? Our people. The heartbeat of our business. We offer incredible opportunities for progression, fast tracking promotions and celebrating success. A little more about the role As a key team player, you will:

• Support the customer fulfilment function by administering all warehouse and distribution activities
• Be the voice of the brand, liaising with customers to arrange deliveries and supporting with queries
• Deal with customer service issues promptly and sympathetically
• Manage all supplier deliveries and returns
• Accurately process balance payments
• Act on any delivery incident reports
• Comply with all health and safety and GDPR procedures
  
  Genuine empathy and willingness to help
• Commitment and tenacity, owning issues and seeing them through to completion
• Punctuality, professionalism and pragmatism
• Confidence in problem solving
• A love of detail
• Accountability, holding high standards for yourself, your team and the business
• A true team player, one who loves to have fun and get the job done
  
  Raise your hand if you:
• Want to be part of a high energy team that works together and wins together
• Are meticulously organised, efficient and flexible
• Have instant rapport with customers and suppliers
• Confidently follow operational best practice
• Want to earn £27,750 plus bonus plus a host of industry leading perks, Competitive package: £27,750 plus bonus
• Bestin-class perks: pension scheme, 24/7 medical support, health insurance, up to 33 days' holiday, Perkbox and staff discount
• Excellence as standard: we do things the right way, not the easy way
• A culture of rewards: generous bonus structure
• Real progression opportunities: we set you up for success and we love to fasttrack promotions
• Awardwinning business: the UK's leading independent furniture retailer, voted an Outstanding Place to Work and the Supreme Champion Family Business of the Year
Want to be part of a Great British success story? As a family business, it's really important to us that everyone feels part of our family. We're an equal opportunities employer and welcome everyone. Apply now for the next leap in your career and let's talk. Together we can do wonderful things.