Warehouse Team Leader

Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Warehouse Team Leader, you will be playing an important part in the journey, overseeing day to day on site and leading by example.

Within the role of Warehouse Team leader, you will be supporting the overall CDC operation to success, holding accountability for customer orders and working in partnerships with the different teams to ensure efficiency and compliance.
About The Sofa Delivery CompanyAt The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

We're big believers that a great job is not just something you have, it's something you take pride in creating. You'll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that's the joy.

Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.

Whether you're in the warehouse, out on the road, or in a customer's home, at SoDelCo, you'll deliver moments that matter.

We're an equal opportunities employer
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

We're an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!

What you'll be doing
Supporting the overall CDC operation, with accountability for customer orders
Working in partnership with the transport team to ensure efficient inbound of supplier deliveries and outbound delivery customer orders
Ensuring consistently high standards of customer service is delivered by your team, in line with the DFS customer promise and operational excellence
Ensuring customer expectations are met through efficient operations and people practices, including managing absence, holidays, banked days and overtime
Leading your team by example and ensure high standards are continually maintained
Maintaining high standards of Health & Safety and housekeeping compliance in the warehouse
Lead the recruitment of warehouse colleagues, conducting interviews and proactively providing feedback within SLAs
Giving all new starters in the warehouse team receive a great induction using the standard operative induction guides
Reviewing your teams performance, providing regular feedback to ensure their performance is as expected

You've got a dedicated work ethic and want to be recognised and rewarded for it
You want to work in an environment where everyone is welcome and can have fun
You enjoy working as part of a wider team
You have operational management, planning and scheduling skills
You have experience managing a team and encouraging great performance
You strive to deliver high standards of customer service and compliance
Transport experience would also be desirable

A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.

Fantastic 4 on 4 off Shift Pattern- meaning more time to spend relaxing with your nearest and dearest!

30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)

Access to a wide range of perks, including amazing retailer and days out discounts

We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life

Free, on-site, physio sessions

Company Pension Scheme

Group Sharesave Scheme

Life Assurance & Company Sick Pay

Enhanced maternity, paternity and adoption leave

Any offer is subject to DBS Checks