Warehouse Team Leader - Enfield

The role is subject to a degree of flexibility but initially the Team Leader will be involved with the following activities:

• Managing a team of staff and volunteers to run a warehouse of chilled and ambient food
• Customer relations management of the community organisations we work with
• Proper use of our Warehouse Management System
• Physically moving stock around the warehouse on a pallet truck or by hand
• Ensuring the warehouse is clean, safe, and efficiently run
• Daily briefings to staff and volunteers of the days priorities and what to be aware of
• Carry out regular stock counts of the food we are storing
• Appropriately handle product recalls
• Day to day problem solving
• Covering Goods In, Warehouse Management Duties and Goods Out and general procedures
• Responsible for yourself and your team's adherence to Health and Safety regulations
• Route Planning
• Training staff and volunteer
This role is primarily located at our Enfield Depot, North London. You may be asked to occasionally work in one of our other locations as part of your duties.

To help us with our depot operations at we are seeking a Team Leader with exceptional organisation skills, excellent people skills, attention to detail and a positive 'can do' attitude'. Ideally, you will have a background in warehousing or other operational roles, however, we are willing to train people who are passionate about our cause, have an excellent work ethic, and have strong customer service skills.,
• Passion for learning and improving processes as a leader and as part of a team
• Positive attitude for finding work for yourself and your team
• Attention to detail
• Committed to reducing food waste and fighting food poverty
• Proactive attitude to understanding a problem
• Flexibility and a team player
• Observant at foreseeing issues and confident at communicating appropriately to others
• Passionate about delivering a high quality service to the customer and is interested in learning the process involved in this
• To have a positive attitude to continual improvement and in-the-moment problem solving
Desirable Criteria
• Knowledge of warehousing best practices in the food sector
• Has good I.T. skills including Microsoft office and basic databases
• Excellent communication skills
• Good at prioritising own and others work. Able to create a plan
• Experience working to deadlines and under pressure
• Experience with working with neurodiverse people
• Has used a customer relations management tool before
• Confidence to drive one of our vans
• Full UK Driving Licence (with no more than 6 points) held for at least 1 year - Age over 21 for insurance purposes
• Experience with using a forklift, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe. Our vision is a London where no one goes hungry and good food is never wasted. We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers. We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.


• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix's softball team, running club and cycling club