Warranty Administrator / Service Quality Specialist

Porsche Retail Group (PRG) have an excellent opportunity for a Warranty Administrator / Service Quality Specialist to work for one of the world s most iconic brands and join Porsche Centre Reading. In this role you will provide technical support to a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. If you have technical background within automotive, a passion for customer service and upholding quality and processes, ideally within a franchised automotive dealership, we d love to hear from you. What you ll be doing As Warranty Administrator / Service Quality Specialist you will:

• Manage the progression of submitted warranty claims
• Ensure adherence to Porsche s service process and warranty standards
• Drive and improve the overall productivity of the workshop
• Increase customer satisfaction though effective handling of warranty related enquires
• Monitoring warranty claims process, ensuring correct time recording and reducing claim error rates.
  
  And what s it actually like to work at Porsche Centre Reading?
• One of the very First Destination Porsche Centres in the UK, adjoining the home of Porsche in UK
• A prime location, just off the M4 with a local gym, shops, and petrol station next door
• Heavily subsidised restaurant and barista bar
• Free car parking on site
And what about you?
• We value attitude over experience and offer a comprehensive training and support programmes
• You will have the opportunity to grow through our leadership development programmes
And finally who are we?
• Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London
• Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo
• You ll find our culture of trust, integrity, and empowerment filters through every channel of our business
• Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other
So, what's next?
• Excited? We'd love to hear from you
• Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat
• You ll then meet a one of our After Sales Management Team, so we can ensure the role is right for you
• And don t forget to visit our socials , just search Porsche Retail Group .
  
  An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track.
• Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you.
• Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup.
That sounds exciting, but what else?
• A basic salary of up to £37,000 per annum depending on experience
• Bonus up to 10% of Basic Salary
• 33 days holiday per year (Including Bank holidays), with extra days for long service.
• Complimentary hot and cold soft drinks from the onsite subsided restaurant
• Private Medical Insurance, with the option to add your loved ones
• Dedicated mental health champions
• Employee representative body - your voice at work
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• Income Protection Insurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Five full sets of branded uniform