Waste Contract Monitoring Officer

London Borough of Bexley is a unitary authority, so the Environmental Services Team is also responsible for the managing waste disposal and recycling contracts and the provision of two Reuse and Recycling Centres and a waste transfer station. The team ensures that all waste and recycling collected from the kerbside, cleared from the streets or deposited at our recycling centres is managed and disposed of safely and effectively and within the requirements of the Environmental Protection Act from 1990.

Our team also engages with Bexley residents and schools and provides advice on recycling and waste reduction. We have a pool of over 350 volunteer street litter picking volunteers who take pride in the area they live in and help us keep Bexley clean and tidy.

You will work within a team of professional and technical staff working to ensure the effective and safe operation of the Council's waste and recycling collection service.

This will involve working closely with contractor staff and by dealing directly with the public and other stakeholders (such as housing associations and managing agents). You will be on the front-line dealing with complaints and enquiries, resolving service delivery problems and challenging the contractor to consistently provide an excellent level of service to Bexley residents.

You will be based at Foots Cray Offices in Sidcup but at least 40% of your time will be spent in the field visiting customers, monitoring collections, and undertaking site visits.

You will be an effective communicator providing advice to residents and explaining how the service operates to increase participation in recycling schemes which, in turn, will reduce the amount of household waste that Bexley sends for disposal.

Relevant experience or a qualification in the waste industry is desirable but not essential.

You will be a confident and skilled communicator.

For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description.

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the JD/Person Specification. These will be applied during the recruitment/selection and probationary stages., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces, and listed heritage sites.

Bexley's Environmental Services Team ensures that highly visible front-line services are delivered across the borough. The Council has a statutory duty to undertake waste and recycling collections from both households and commercial customers and to keep the Borough's streets clean. These are universal services, which are used by all Bexley residents, and the department ensures that these services are delivered in an efficient, safe and cost-effective manner by its contractors. In addition, the department is responsible for the enforcement of littering and fly tipping offences, as well as the issuing of street trading licences in the borough.

We will offer you in return a package that includes a competitive salary, flexible working, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached.