Welcome Host / Hostess
Gamepath Entertainment
Welcome Host / Hostess
£22880
Gamepath Entertainment, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 28 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 2fa99f6543004b87becfa0bcde3e2d60
Full Job Description
- Deliver and maintain a high standard of Customer Service across the department to ensure a high quality experience for customers, upholding and representing the brand, IP and Gamepath Entertainment.
- Actively meet and greet all visitors & proactively approach customers and assist with any queries they may have.
- Minimise customer complaints by dealing with issues calmly, fairly and efficiently.
- Be aware of our products, inform customers of offers, promotions and upsell opportunities to maximise their retail experience.
- Report any antisocial or problematic behaviour to the on-site security team and Venue Manager, to ensure a safe and enjoyable experience for all customers.
- Ensure cleanliness and tidiness across the Front of House and Retail areas.
- Manage bookings using the ticketing system, rescheduling ticket holders to minimise disruptions to the overall operation.
- Monitor arrival times and loading of groups into games, keeping loading times to a minimum through pre planning and communication with customers.
- Monitor the flow of visitors whilst ensuring the front of house areas are run within safe operation guidelines.
- Engage with customers while setting up and take photos using our touch screen.
- Responsible for smooth daily operations of the department and team.
- Monitor sales and work as a team to achieve set targeted KPI's for Ticketing, Photography and Retail sales.
Company events - Company pension
- Discounted or free food
- Employee discount
- Weekend availability
Schedule: