Welcome Manager - Sevenoaks

We have an exciting opportunity for a Welcome Manager to lead a team of Service Assistants at our brand-new Visitor Centre at Ightham Mote., As Welcome Manager, you'll have day to day responsibility for the running of the Visitor Centre, leading our team of brilliant Service Assistants and dedicated volunteers. Led by the Property Operations Manager, you'll work closely with property teams to identify and develop fundraising opportunities, leading the Welcome Team to put those at the heart of what they do, enabling and facilitating our collective success. You'll inspire and engage the team to deliver key fundraising and membership targets as part of our charitable cause, creating meaningful moments for new and existing supporters. You'll support our programming through participation in the delivery of exciting events that we run throughout the year, as well as exciting new offers. Working in close partnership with our Retail Manager, working side by side in our new, sustainable visitor centre. Using your communication and creative skills, you'll motivate the Welcome Team and include our volunteers in our efforts to make Ightham Mote a wonderful place to work in and visit. You'll also live one of our key values - everyone's welcome - by playing your part in enabling wider access to the Trust for all members of society. This is a proactive, on-site role which involves day to day engagement with teams across all departments. As one of several Duty Officers you'll be part of a rolling rota, including some weekend and Bank Holiday work throughout the year.

You'll use your creativity and communication skills both to inspire and motivate your staff and volunteers and to help provide the friendly face of the National Trust to thousands of visitors. You'll be a real people person, leading and empowering your team to deliver outstanding customer service whilst helping each visitor to have an amazing experience.,

• Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
• Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
• Excellent organisational skills
• Confident leader, adaptable and responsive under pressure
• Ability to initiate service recovery without senior support
• Good IT skills (all MS Office)
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places