Welcome & Service Assistant - Keswick

The successful candidate will join Anne and her team as the face of our organisation. We often say that a visitor may spend their whole day on National Trust land but never realise it. We aim to change that by engaging our visitors with a warm welcome and the ability to offer advice that can turn a good day out into a great one. The team has a lot of experience and will help train and develop you, and other newer members of the team can support you as they know what it is like working solo for the first time. You will need to be comfortable working independently in an outdoor environment. What you'll be doing This role would suit you if you have a enthusiasm for the outdoors and want to help visitors get the most out of their visit. You will look at a group in front of you and be able to put yourself in their shoes to make the right recommendations and offer the right advice. Understanding the work we're doing to help keep the Lakes special for everyone and communicating that through stories to help the public understand who we are and what we do is a big part of the role. Growing support of the National Trust through membership is also important as it helps grow our supporter base and raises important funds to help deliver our conservation goals. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We'd love to hear from you if you are:

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Hours: Roles available at 1 day, 2 days and 3 days per week. Whilst it won't be every weekend it is important to know that there is a high amount of weekend and bank holiday working involved. That's when the most visitors are about and that's when you can make the biggest impact. Salary: £11.64 per hour (pay review in April) Interview date: Friday 24th January at our Bowe Barn office, near Keswick., The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places