Welcome & Service Assistant Manager - Maidenhead

We have an exciting opportunity for a Welcome & Service Assistant Manager to join the Cliveden Visitor Experience team. This a fixed term contract starting on the 23rd September 2024 and finishing on the 31st January 2025. The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you're a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you. You're likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover., We're looking for a Welcome & Service Assistant Manager to join the Cliveden estate team on a four month fixed term contract. You'll help the Welcome manager to lead the visitor facing team at one of the busiest properties in the country, welcoming over 500,000 visitors a year. You'll be instrumental in ensuring everyone feels welcome, informed and included when they visit Cliveden. Working alongside the Welcome Manager you will help to lead and inspire a team of twenty-two staff. You'll also be responsible for managing a small team of volunteers to deliver exceptional service to our visitors., You'll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Cliveden. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive - now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day. You'll support your team and help to solve problems on a daily basis. You'll know how to turn around a challenging situation, and you'll be helping your team to do the same.You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust's cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you'll help people to see how vital their contribution can be. This is a great opportunity for
someone looking to gain experience working at one of the National Trust's busiest properties. You'll be supporting the Welcome Manager to manage a team of twenty-three staff members to deliver exceptional service standards, drive membership recruitment and grow support for the National Trust. By sharing your knowledge of our conservation work both here and throughout the Trust, you'll help people to see how vital their contribution can be.
You'll support your team and help to solve problems on a daily basis. You'll know how to turn around a challenging situation, and you'll be helping your team to do the same.

We'd love to hear from you if you're:

• experienced in visitor services, in the tourist or heritage sector


• naturally curious about people, with an understanding of how to achieve the highest standards of customer service


• able to work to sales targets, and confidently sell the benefits of becoming a member


• well-organised and motivated


• willing to learn new skills, with a 'can-do' attitude


• comfortable with IT skills (all MS Office)
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.


The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


• Substantial pension scheme of up to 10% basic salary



• Free entry to National Trust places for you, a guest and your children (under 18)



• Rental deposit loan scheme



• Season ticket loan



• EV car lease scheme



• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts



• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.



• Flexible working whenever possible



• Employee assistance programme



• Free parking at most Trust places