Welfare Benefits Caseworker

Welfare Benefits Caseworker - will deliver high quality information, advice, and guidance to people with disabilities, helping them to negotiate the pathways of the welfare benefit system with special emphasis on, PIP claims, ESA claims, UC sanctions, DLA, and Carers Allowance. The support offered by Welfare Benefits Caseworker will include form completion, and completion of Mandatory Reconsiderations. Also offering information/signposting/referral regarding health and social care services, and appropriate community assets. Welfare Benefit Caseworker will support the positive promotion and raised profile of the Service with other professionals and with client groups. They will be expected to establish and take responsibility for managing their own caseload., 1. To work as a member of the DSWM Advice Team, giving advice and guidance to clients regarding welfare benefits and other related issues that they may arise.

2. To undertake benefit checks for clients and to advise/support clients regarding benefit applications (undertake form completions, Mandatory Reconsiderations), supporting appropriate benefit claims and processing based on medical evidence and information provided by the client.

3. The Welfare Benefit Caseworker will occasionally attend appropriate outreach clinics and events as required.

4. To maintain appropriate and up-to-date records relating to the clients related activity and interventions within their caseload, ensuring that follow-up procedures are followed to ensure quality and client satisfaction.

5. The Welfare Benefit Caseworker will establish good working relationships with appropriate partners, professionals, and agencies to ensure consistency of working and avoid duplication of effort.

6. To ensure that suitable confidentiality and data protection procedures are followed at all times, and to manage and prioritise their own workload in agreement with the line manager, to participate in regular team meetings and work as part of a team to ensure the smooth and effective running of DSWM.

7. To maintain the highest standards of conduct at all times. To carry out the duties of the post with strict adherence to all DSWM policies and procedures, to consult and liaise with the line manager with regards to the key aspects of the work, and to supply monthly statistics and other information as required.

8. The Welfare Benefits Caseworker will raise awareness with the line manager / CEO any health and safety issues affecting themselves, colleagues and clients.

Disability Solutions expects all its staff to maintain the highest standards in terms of presentation, client satisfaction, interpersonal relationships and integrity and will support all staff to achieve these.
This job description is not exhaustive, and the post holder may from time to time be asked to undertake other duties appropriate to their overall role as requested by the line manager / mentor / CEO.
Staff Development
1. All staff undergo an induction programme that gives clear guidance of the aims and values of the organisation and acceptable standards of performance and behaviour in carrying out their role.
2. The post holder will receive regular one-to-one supervision and support in line with DSWM policy.
3. Further training opportunities for professional and personal development will be provided, as appropriate and according to identified need., Disability Solutions West Midlands are seeking to recruit a Welfare Benefits Caseworker to support people with disabilities living in Stoke-on-Trent to secure appropriate welfare benefits and to challenge unfavourable benefit decisions. Based at Disability Solutions HQ (North Staffordshire Medical Institute in Hartshill), the successful candidate will have proven successful experience of working in the welfare benefits advice sector and will have an excellent working knowledge and experience of the welfare benefits system. The successful candidate will have a full driving licence and daily use of a car., "What are the main issues facing people with disabilities and long-term health conditions in Stoke-on-Trent, and how has Welfare Reform impacted upon their lives?"

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

This 37hrs per week post is worked on a hybrid basis (home-based/office-based Mon-Fri) with a starting salary of £24,838.00 with employer pension contribution and Employee Assistance Programme.