Welfare Officer

You will play an important role in helping residents to maintain their independence by assessing entitlement to Concessionary Travelcards, Blue Badge permits and to determine eligibility for Welfare Grant awards. You will make a difference by helping vulnerable residents in an emergency by helping them access immediate financial support through our Welfare Grant Scheme.
What will you be doing?

• You will undertake eligibility assessments and deal with associated queries for the Blue Badge, Concessionary Travel and Welfare Grant schemes.



• It will be key for you to give advice to applicants, their representatives, and other parties on issues regarding the three schemes administered by the team. You'll participate in the improvement of policies, processes and documentation.



• Day to day you will support customers with specific service processes and procedures, ensuring that clear information is provided, service activities are supported and routine problems are resolved.



• You will be liaising with internal teams and external organisations to ensure we are working together to provide the best form of support for our residents.



• It will be your responsibility to collate and maintain records, databases and documents and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.


Please note that due to the nature of this role it is a requirement of employment that an Basic Disclosure and Barring Service (DBS) check is obtained for this post.


• It is essential you have an NVQ 2 or 3 GCSE's grades C or above, or demonstrable administrative experience.



• You will be able to understand, interpret and explain complex legislation and policies.



• Due to the nature of the role, you should have the ability to plan, undertake high volumes of work and make balanced judgements.



• You will have knowledge of Microsoft based applications.



• We require you have have excellent customer care and communication skills, both written and verbal.
  
  How a career at South Gloucestershire Council is different



• We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.


• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.


• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.


Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're providing essential services across our internal network to ensure we can fully support our community.


• We're positive and forward thinking, always looking for new and innovative ways of working work and we're ambitious about the future.


We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We're making a difference, be part of it!
Interviews are likely take place on 17th & 18th July 2024 at our Badminton Road Offices, although we can accommodate a Teams interview if requested.

Ideally the working pattern will be Monday, Tuesday, Thursday and Friday, but alternative working patterns will be considered.
Salary is pro-rated to hours worked.