Wellbeing Admin Assistant

Specific duties and responsibilities include: To support the Single Point of Access as part of the Health Improvement Coach service to triage referrals to the most appropriate service. To support the Public Health Practitioner Manager for Health Improvement Coach service and Public Health Practitioner for Weight Management Service on administration support including marketing and promotion of the Single Point of Access. To provide a full range of administrative support to staff in the Health Improvement Coach and Weight Management service. To participate in the daily processing of all communications/postal systems operating across offices to ensure that efficient systems are maintained. To participate in the provision of high-quality front-of-house service acting as first line contact for o Receiving enquiries and actioning as appropriate o Providing information and guidance to members of the public using Making Every Contact. Count (MECC) style conversational skills. o Ensuring urgent
matters are referred to appropriate team member o Maintaining an accurate resource/information base and appropriate records o Maintaining meeting room diary booking systems and ensuring rooms are cancelled if not required To provide information to all enquiries contacting the service, liaising as necessary with colleagues in the Public Health team. Using the referral pathways to refer clients appropriately. To ensure all referrals are recorded accurately, using IT and manual systems. To progress, chase and track information to ensure all systems are maintained and updated. To respond flexibly to the administrative needs of the Health Improvement Coach and Weight Management service.