Wellbeing Advisor

As a Wellbeing Advisor, you will help to support vulnerable people to live independently. You will:

- Be part of delivering a mental health helpline which takes around 6,000 calls per month
- Provide a range of wellbeing checks; either face to face (full driving licence required - pool vehicle supplied as needed) or over the phone, including medication prompts, emotional support and reassurance, contacting next of kin and emergency services
- Help to arrange property maintenance repairs
- Monitor CCTV and assistive technology solutions, which includes critical equipment such as fall detectors or smoke and door sensors
- Support colleagues with safeguarding concerns.

"You have to think on your feet, and every day is different!" - quote from a current colleague

Please note that all successful applicants will need to complete an enhanced DBS check which NCHA will pay for.

We need someone who can use their experience working or caring for vulnerable people to good use. Someone who can work in a fast paced service, but can remain calm, professional and react effectively and efficiently to our most vulnerable customers.

You will have experience of working in a customer facing team environment ideally, and have experience of care or supporting vulnerable people. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC, or be able to demonstrate relevant work experience.

Above all, you will be passionate about supporting vulnerable people and have NCHA's core values at heart., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

NCHA take pride in supporting all our colleagues to maximise their own well-being. We strive to offer good work-life balance by operating lower than average weekly full time hours and giving you enhanced annual leave. In addition you will have development opportunities, a free cashback healthcare plan and company pension and there are many more amazing benefits - please see our website for more details., We're Nottingham Community Housing Association, known to many as NCHA. We've been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.

This is a 24hr service so you will be required to work on rota basis

35 hours over 4 days each week.

Our shift patterns are 6am-3:15pm, 1:15pm-10:30pm and 9pm-6:15am

Interviews are being arranged on an ongoing basis

Please note that while this role is currently based in Bulwell, Nottingham, we are very excited to be moving to our brand new purpose build head office in Clifton, Nottingham from November 2024.

All communication will be via your registered email address.

Please note that we are not currently offering visa sponsorship.

NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, women, as they are currently under-represented within our workforce.