Wellbeing Hub Coordinator

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect. We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Job overview An exciting opportunity has become available in the Healthy Knowsley Service, within our Lifestyle Hub single point of access team. This role provides line management support to Wellbeing Assistants working with individuals at the start of their health and wellbeing journey, supporting them to access relevant lifestyle support that meets their needs and preferences. This role is part of the Healthy Knowsley Service and provides a positive and personalised experience for the individual, The postholder will ensure the provision of a comprehensive efficient and effective running of the Wellbeing Hub within Healthy Knowsley Service. The post holder will take a lead role in managing the day to day running of the Wellbeing Hub and will manage staff within the team to include day to day management, monitoring of A/L, sickness and liaison with the Senior Health Improvement Practitioner to ensure Hub cover across the service. The post holder will contribute to service reports and monitor Wellbeing Hub KPI's. The postholder alongside our Senior Health Improvement Practitioner will monitor the service performance and ensure that the service maintains a high-performance level in terms of achievement of key performance indicators and quality of service delivery., The post holder will ensure the provision of a comprehensive efficient and effective running of the Wellbeing Hub within Healthy Knowsley Service. The post holder will take a lead role in managing the day to day running of the Wellbeing Hub. The post holder will manage staff within the team to include day to day management, monitoring of A/L, sickness and liaison with the Senior Health Improvement Practitioner to ensure Hub cover across the service. The post holder will contribute to service reports and monitor Wellbeing Hub KPI's. PRINCIPAL RESPONSIBILITIES 1. Provide high quality support to the day to day running of Wellbeing Hub. 2. To provide induction training and ongoing review of training and development needs. 3. To review Staff rotas - ensuring appropriate coverage at all times. 4. Liaise with management team concerning staffing and organisation of work. 5. Ensure efficient and appropriate levels of communication to all team members and colleagues within the service inc. Team Huddles. 6. To manage the allocation of tasks in the planned or expected absence of team members. 7. To ensure Wellbeing Hub staff maintain effective information governance and follow trust policy regarding patient confidentiality/patient records. 8. To take responsibility for Supervision and PACE reviews for Wellbeing Hub staff. 9. Work effectively with individuals in other agencies to meet clients' needs. 10. The post holder will create, document, implement and communicate new SOP's as and when required. 11. Discuss with other team members how policies, standards and guidelines will affect own work. 12. To ensure that any contact with service users/carers or other individuals is carried out in a sensitive and professional manner. 13. Support the day-to-day organisational/management responsibilities of the Wellbeing Hub throughout the maintenance of Record Systems (e.g. annual leave or sickness). 14. Manage and prioritise own work in accordance with the demands of the service. 15. Produce statistics, documents and reports, using various computerised systems, as and when required. 16. Have an excellent working knowledge of all Microsoft Office applications, including the setting up, maintenance and development of databases in Excel and Access and be able to utilise these skills and train other staff. 17. To produce audit reports when requested. 18. The post-holder will input and maintain, appropriate computer and manual clinical records and statistical data in relation to case management recording. ESSENTIAL

• NVQ level 3/Diploma Level of
knowledge gained through qualification/and or relevant experience in Business/finance - or Social Care DESIRABLE
• Level 3 Extended Diploma
in Information Technology KNOWLEDGE/ EXPERIENCE: Essential
• An understanding of the social
determinants of health and how they impact activation, health and wellbeing and health outcomes
• Knowledge of how health can be
experienced differently by diverse communities
• Experience in developing and
maintaining databases or spreadsheets
• Experience in the line management of
staff
• Experience of monitoring and
improving standards of practice within a staff team/service
• Knowledge of software packages
DESIRABLE
• Knowledge of
administrative and secretarial duties VALUES:
• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented
SKILLS:
• Good organisational & planning skills
including ability to prioritise work
• Excellent skills in Microsoft packages
• Good analytical skills
• Good interpersonal skills and good oral
and written skills
• Good Report writing skills and
knowledge of completing local audits

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles.

Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you. We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications. The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed. Flexible working requests will be considered for all roles. Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------