Wellbeing Support Administrator

We are looking for a part time (24 hours) Administrator to work with one of our high profile sites at Microsoft in Reading. This position will be flexible in terms of hours/days and ability to work from home for most of the week. The team member will ensure Microsoft employees have a smooth journey when accessing wellbeing services. Excellent customer service and attention to detail is essential in this role. The Administrator will manage Health Assessment and Emotional Wellbeing appointments and bookings with the highest standard of attention to detail and customer focus. You will support with queries relating to wellbeing and signpost to appropriate services. You will also support the Health Physiologist and Wellbeing Manager with data reporting. Responsibilities include:

• Working as part of a team to ensure customer service levels exceed expectations
• Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.
• Management of diaries and client appointments for all onsite wellbeing services.
• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
• To complete monthly KPIs
  
  Experience in a customer service focused environment
• Outstanding communication and customer service skills
• Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience
• A team player with exceptional planning and organization skills with the ability to multi task.
• Excellent attention to detail.
• Ability to work in a pressurised environment.
• Flexible and 'can do' attitude.
• Excellent customer service skills.
• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word
  
  In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days' annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.
Be your best and join us in building a healthier nation. Salary - Up to £24,500 pro rata