Wellness Analyst

Unique role working onsite at a client office in central London to support administration activity across multiple services within Wellness.

Excellent collaboration and communication skills Self-motivated and keen to develop skills and knowledge Comfortable in a highly professional and dynamic office environment, working within a busy team Strong attention to detail, analytical and administration skills Experience of systems management and process development Project management experience and working knowledge of Wellness products is ideal but not essential

Scope of the job:

• Work for Nuffield Health within a client team / office to support key activities and projects.


• Support activity on vendor performance management, governance, data processing, query management, record keeping and invoice processes.


• Manage employee / vendor queries and website content.


• Varied administration duties with opportunities to develop knowledge in the Wellness field.


Main duties and key responsibilities

Key responsibilities include, but are not limited to the following tasks:

• Support the EMEA Wellness Health, Fitness and Childcare Programmes such as vision, offsite childcare and fitness subsidy offerings including vendor management, policy reviews, employee applications and contract renewals.


• Support the management and future development of the EMEA Wellness spaces in the buildings including audits and process improvements.


• Programming strategy including researching speakers, speaker contracts, preparing moderator speaking notes, room bookings, communications and setting up registration using the internal systems


• Develop communication strategies and design/produce employee communications that support engagement across all Wellness activity in EMEA (i.e. improve engagement across all Wellness programmes and events). Work with vendors to produce marketing materials and newsletters


• Participate in employee presentations for new hires, graduate/intern programmes and maternity meetings.


• Support the organisation of employee-facing events such as Wellness fairs and seminars including coordination of external vendors and liaison with internal stakeholders


• Point of contact for vendors for wellness administration queries. Collaboration with multiple external helpline teams, operated by third parties, to manage escalated queries and issues


• Project management of ad hoc projects, involving collaboration with colleagues across regions and teams to manage project delivery


• Respond to employee queries using teamwork, creative thinking and escalation to resolve complex issues. Track progress of cases and draft / review employee communications


• Co-ordinate data collection for benchmarking exercises and review benchmarking data to analyse market position of benefits vs competitors


• Support the management of the internal Wellness Exchange website and mailbox


Other

Please ensure you inform your Line Manager when making an Internal application.