Welsh Administration Officer - Customer Service Centre
Civil Service, Adamsdown, Caerdydd - Cardiff
Welsh Administration Officer - Customer Service Centre
Salary not available. View on company website.
Civil Service, Adamsdown, Caerdydd - Cardiff
- Full time
- Permanent
- Onsite working
Posted today, 22 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 170a4a1de9594fb8b78beffe69da90a2
Full Job Description
- Providing excellent customer service via telephone, email and written correspondence in English and Welsh.
- Dealing with the customers and focusing on ensuring that they are content and understand our processes.
- Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
- Providing assistance including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
- General Admin including using our tools and databases to gather and analyse data.
- Completing short Welsh translation requests.
Do you have a passion for public and customer services and want to make a difference? If so, we would like to hear from you. We're seeking two candidates who are fluent in spoken and written Welsh to join our Customer Service Centre (CSC).
The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey. Our Customer Service Centre (CSC) is the face of the VOA, helping customers navigate our processes and working together to create an outstanding customer experience. We are looking for talented people with a passion for helping others and working together to find new and better ways of doing things to join our team and help us in our mission to ensure all customers understand their responsibilities and how to carry them out., The CSC sits at the heart of our operations here in the Valuation Office Agency. The successful candidates will be carrying out a range of data processing and administrative tasks to support the operational functions such as responding to queries, general administration and providing telephony support. You'll pay a crucial role supporting our customers' needs and upholding the agency's reputation through your excellence in telephony, email and written correspondence. You will receive training on a variety of tasks to make sure you are always able to help with the most urgent activities. It's a busy role that can be challenging at times but the satisfaction you get from supporting customers makes it really rewarding. Check out our video to hear more from us on why you should become part of our CSC team. Inside the Valuation Office Agency - customer service careers - YouTube