West Denton Telephone and Administration

Join the volunteer team at our store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research. Typical tasks include:

• Dealing with face-to-face, phone and online enquiries, supported by the team
• Reception and front of house duties, helping around the cashier desk
• Completing administration procedures accurately
• Arranging collections of donations via our local van teams, DBS check required
• Equal Opportunities Policy
• Expenses reimbursed
• Health and Safety Policy
• Ongoing support
• Training provided
• Volunteer induction
• Volunteer Policy
• Volunteers covered by insurance
• Written role description
  
  If you have good communication skills and able to follow administration processes
• Reliable
• Detail focused
• team player