Whatever / Whenever Agent

Salary Not Specified

Marriott International, Inc., Soho, City of Westminster

Full time
Permanent
Onsite working

Posted 2 days ago, 4 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: 5699f607b87f44769f382e8d1d5a74c0

Marriott International, Inc.

Full Job Description

Responsible for the daily operations at our Welcome Desk. You are part of a bigger team, and the entire team is responsible for making the guests dreams come true.
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing your daring side and creating memorable amenities for our guests based off the interactions you have with them - personalisation is key at W Hotels!
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalise that service, creating memorable experiences.
We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You're not the only one on stage.
Communicating with your team and other departments is key.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Process all guest check-ins and check outs
Assigning rooms and issuing and activating room keys
Process all payment types such as room charges, cash, checks, debit, or credit
Answer, record, and process all guest calls, messages, requests, questions, or concerns in our whatever whenever department
Run daily reports, identify any special requests, and check reports for accuracy

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
Discretionary Accommodation Service Charge - Paid each month!
Holiday - 20 days of holiday excluding public holidays (increase to 27 days with length of service
Uniform Provided - Dry cleaning included.
Company Pension Scheme - Save for your future.
Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Develop and Grow - Comprehensive Training and Development
Celebrate - Awards and Recognition Celebrations
Events - Monthly Calendar of Associate Focused & Fun Events
Global Marriott Hotel Discounts - Accessible to you and your loved ones, travel the world with Marriott International.
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts - 30% discount in our Away Spa