Wholesale Service Centre Advisor

You'll be the single point of contact for all Non-Household Retailers for all wholesale enquiries.
You'll be responsible for Wholesale Billing, Maximum Daily Demand (MDD) Management, Water Meter Logging, Meter Enquiries, Trade Effluent and all general enquiries

As part of a dynamic team, you'll administer activities in relation to Water Supply Licenses, NAV's and Market Codes defined by Ofwat and MOSL. This role is the first point of contact for all standard retail enquiries entering the Wholesale Business.

You'll demonstrate excellent customer management skills, ensuring all enquiries received are responded to equivalently and consistently within agreed levels of service.

You will be flexible in your approach, enthusiastic about transformation, and will develop alongside the changing market conditions. As well as:

· Take pride in delivering high quality work, completing tasks accurately and on time

· Show enthusiasm for the role and stay positive when things change

· Maintain confidentiality when necessary, respecting the needs of customers, colleagues and regulators
· Precise and accurate when entering data

· Great at building and maintaining key working relationships with stakeholders

· Strong IT skills and attention to detail

· SAP, Salesforce, and Registers would be advantageous

· Personable and professional communication style

competitive pension scheme - Anglian Water double-matches your contributions up to 6%

- Personal private health care

- Annual bonus scheme

- 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

- Life cover at 8x your salary

- Personal accident cover - up to 5x your salary

- Flexible benefits to support your wellbeing and lifestyle