Workflow Administrator

We have an opportunity for an experienced administrator to join our team, full time (37.5 hours per week). The aim of this role is to deal with and streamline all clinical correspondence received at the Practice, identifying further actions, adding accurate and useful data to patient records, maximising the quality and consistency of coding and thereby reducing the administrative burden on the GPs. This should ensure that GPs are able to give priority to the most appropriate correspondence.,

• Scanning in of documents.
• Processing 111 reports and any other associated overnight alerts and flag urgent issues to GP
• Checking the Practice email and processing ambulance reports, OOH messages, EMAS safeguarding alerts and flag urgent issues to GP
• Read coding of documents in line with Practice Standard Operating Procedures (SOPs) and Practice Policies.
• Forwarding mail to relevant role for actions
• Opening both internal mail and normal post, assigning all incoming correspondence and other mail to relevant team members
• Dealing with documents on workflow, ensuring that relevant appointments are made for the respective patients (shared duty with reception staff) (TASKS)
• Identify and record key clinical data such as new diagnoses, BP recordings, smoking status, and other items as detailed in the Workflow guide
• Identify any actions, such as blood tests to be arranged, and task the relevant group.
• Identify the complex or high-risk areas that require input or knowledge from the clinical team, including safeguarding issues, working to the agreed protocols
• Liaise with clinical staff for complex correspondence.
• Prepare monthly audits for Practice Manager and/or Clinical Lead
• Dealing with ad hoc queries as directed by Practice Manager/Clinical Lead
• This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the Practice Manager.
  
  Working for Nottingham City GP Alliance offers an exciting and rewarding experience in the healthcare field. As a collaborative organisation, the Alliance brings together General Practices from across Nottingham City to deliver high-quality care and innovative services to the local community.
With a focus on patient-centered care and continuous improvement, employees have the opportunity to contribute to the development and implementation of healthcare initiatives that make a positive impact on the lives of patients. The supportive and inclusive work environment fosters professional growth and collaboration, allowing individuals to work alongside dedicated healthcare professionals and make a meaningful difference in the healthcare landscape of Nottingham City