Workforce Planning Lead

£55000

Practice Plus Group Holdings Limited, Folly Gate, Devon

Full time
Permanent
Onsite working

Posted today, 19 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: b24257e06ead45c687c08aecefb9333e

Practice Plus Group Holdings Limited

Full Job Description

Weekly & monthly planning - Chairs weekly planning sessions, and contributes in monthly long term planning/Annual plan progress sessions
Communication - Ensures self and team communicate effectively, professionally, and compassionately with colleagues - with an objective to accommodate requests where possible
Planning - Highlights areas of challenge in the plans giving timely visibility of any areas which require corrective action ahead of time
Productivity - Work with Operations & WFP Systems Development Manager to improve advisor effectiveness
WFM - Support the continuous development of automation and value-add processes through WFM
Ownership - Ensures their team are reliable and responsive to requests and ongoing projects
You will manage a team of Workforce Planning Managers who support operational teams to deliver against their short to long term objectives
Operational staffing control - ensures operational teams operate within pre-determined staffing levels & budgets.
You will challenge the workforce planning Managers to continually improve planning processes and advisor offering to deliver the right balance of flexibility for the business and our people
You will set the tone with the Workforce Planning Managers to embed a culture of professionalism & performance management in the Workforce Planning Team.
Process design - work with the teams to improve and deliver lean processes in the team, finding new ways to remove manual work
You will act as subject matter expert for workforce planning and is able to simply articulate to operational colleagues and advisors alike
Is central to the Annual Plan (budget) setting process for operations each year, and manages the plan to deliver this.
Embodies and promotes a culture of trying to accommodate reasonable requests wherever possible
Works with the WFM Systems Development Manager to develop our systems and models to accurately reflect and project performance
Payroll - Ensure accuracy of WFM system for hourly paid employees, to minimise payroll errors, works with Operational teams to ensure processes and procedures are in place to eradicate errors where possible
You will work closely with operational and HR colleagues to embed processes and procedures in support of attraction and retention of our staff

Significant experience working in contact centre planning teams
Problem solving and troubleshooting experience.
Experience Forecasting demand and scheduling large numbers of staff
Broad range of computer & telephone systems skills
Interpreting/analysing data skills
Strong Excel knowledge and skills
Lean Six Sigma
Working experience of Avaya WFM (Verint)
Working experience of Avaya CMS
Understanding of Integrated Urgent Care

We are now recruiting for a Workforce Planning Lead to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS111 services in England. As an innovative, award winning provider, with a rating of outstanding with the CQC we are in a period of significant and exciting growth., Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer., At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Annual Salary: £55,000