Workforce Support Specialist, GWO EMEA

The Workforce Support Specialist will directly provide employees and leaders with day to day HR support. They will work at the forefront of our digital HR toolset to support HR policies, procedures and programs of a specific group of countries/sites/functions in EMEA. They will have primary support assignments but will be able to work across multiple groups/sites as needed. Reporting to the Hub Leader, this individual will be the main point of contact for employees and managers regarding a broad range of employee / manager topics and inquiries for their region. Critical Objectives/Outcomes

• Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale and engagement.
• Works in strong collaboration with all teams within the HR community including the broader GWO organisation, HR Business partners and COEs. Strong collaboration will ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way - supporting the goal of enhancing the employee experience.
• Supports employees, managers with traditional support type of activities such as promotions, investigations, corrective actions, PIPs terminations, and restructuring activities.
• Main point of contact for employees for HR related inquiries, complaints and customer service (e.g. case management, policy or protocol navigation).
• Primary liaison with HRBP and GWO hub lead and colleagues regarding policy reviews, policy improvements, training opportunities etc.
• Support HRBP in labour relations and WC topics
• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.
• Coach employee leaders as needed on how to navigate and resolve key leadership processes,
• managing conflicts etc.
• Build and maintain relationships & partnerships with assigned sites/groups.
• Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.
• Support key projects focused on new process or capability development/enhancement.
• Identify and lead opportunities to standardise work to drive efficiency effectiveness and experience across BUs and countries
  
  Excellent verbal and written communication skills.
• Thorough understanding of human resources and labor relations principles, practices, and procedures, especially within the primary country/countries of responsibility.
• Ability to manage multiple priorities/cases at once, knowing when to reach out for support and escalate as needed.
• Ability to successfully use digital case management and workflow management tools to complete core activities and drive incremental value.
• Ability to develop and maintain positive relationships with employees, functional leaders, and other stakeholders.
• Ability to compile, research, and analyze information.
• Ability to compose and present comprehensive reports.
• Strong change leadership skills