Workplace Experience Manager

To deliver an exceptional customer experience for all internal and external customers visiting the Rolls-Royce Learning and Development Centre ensuring that all activity delivered is of the highest standard. Have a passion for creating an environment for everyone to thrive. Main duties

• To lead and manage the Customer Support and Site Support teams to deliver a first-class service within the Rolls-Royce Learning & Development Centre
• Deputise for the Operations Manager
• Duty Management responsibility 06.30am - 18.30 (rota)
• Ensure that all site activities are carried out effectively
• To liaise with service providers to ensure delivery of a quality service, on time, to specification
• To ensure customer requests are dealt with efficiently and effectively
• Work to and periodically review a standard set of operating procedures
• Support Emergency Evacuation procedures
• Carry out the building HS&E daily inspection before the building opens ensuring all actions are tracked through to closure
• Update the Site Manager and Site Log sheet throughout the day
• Raise work requests through the Maximo system
• Ensure all meeting room requests are completed in accordance with the SLA
• Attend weekly service line meetings
• Support with personal emergency evacuation plans (PEEPS) for less abled guests
• Oversee all contractor activity to minimise impact on site operation
• Raise accident and incident reports and track through to closure
• Provide operational support to internal events
• Provide operational support to ad-hoc out of hours events
• Review customer feedback tracking remedial actions through to closure
• Raise out of hours paperwork
• Raise sprinkler/fire alarm isolation requests
• Manage door access requests
• Support with all internal and external audits
• Maintain a key access list
• Conduct site inductions
  
  A clear understanding of Health & Safety practices, IOSH certified
• Customer orientated approach
• Enthusiastic and conscientious
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
• Computer literate (Word, Excel, Outlook E-mail)
• Clear, strong and confident communication skills
• Team player with an enthusiastic attitude
• To work efficiently and effectively in a team as well as individually
• Able to work off their own initiative and with minimal direction
• Excellent written and oral communication skills
• High attention to detail
  
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