Workplace Experience Manager

Portico are currently looking for a Workplace Experience Manager to join our small team based at a world renown banking client in Central London. Our team work in close partnership with all service partners at the bank, to deliver an exceptional working environment and seamless experience for the banks staff and visitors. The Workplace Experience Manager will oversee a wide scope of services that contributes towards the workplace experience including post room services and gym & wellness centre services. Not only will the successful candidate oversee the day-to-day operation, but they will also have full management duties to a diverse team consisting of a Workplace Experience Coordinator, Events Concierge and a team of 2 in the post room. Another important element of this position will be client relationship management. The Workplace Experience Manager is the most senior Portico team member on location and will liaise with the client daily, cultivating a good working relationship with them, remaining a consistent ambassador for Portico on site, and assisting in multiple projects and workstreams. Shift pattern: 40 hours per week with shifts typically between 8am-5pm from Monday to Friday

The successful candidate will be a self-starter, with a proven background in overseeing a successful office experience operation. They will have the ability and ideas to innovate the services, improving what is already a world class offering. They will be a strong communicator and relish the opportunity to build strong working relationships with an extensive network of key stakeholders, including the executive team. They will thrive in a fast-paced environment, and be able to demonstrate adaptability, embracing change and managing the team through anything new that must be implemented. They will have a strong passion for customer experience and a sold knowledge of facilities management.

Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.