Workplace Experience Receptnst

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception Host for a prestigious client based near Heathrow. The main feature of this role will be to provide exceptional customer service. This role has no direct reports although working collaboration with the Facilities Coordinator, site team and 3rd party specialists such as security is integral to the role.. Primary Objectives and Tasks:

• Providing support to the client and answer calls and emails in a professional and timely manner
• Provide a high standard of reception service, meeting and greeting visitors and staff arriving on site
• Managing the meeting room bookings on request
• Keep the reception area clean, tidy and clutter free
• Receive visitors - assisting them in signing into the building or advance preparation of passes & announcing their arrival to their host
• Answering & transferring calls via the Switchboard in a timely and polite manner
• Arrange transport requests on an ad hoc basis
• Maintain a helpful & cheerful disposition always
• Work closely with security colleagues to ensure reception is well manned at all times
• Provide guest wifi accounts to onsite visitors
• Manage and maintain the shared reception mailbox
• Arrange security appointments for staff access passes and manage the updates for existing access passes
• Allocate temporary passes & monitor returns
• Complete weekly reception checklist to ensure that all tasks have been completed
• Maintain reception handbook ensuring all processes are recorded and up to date
• Identify hazards and report through the appropriate channels
• Help Desk (during periods of absence/holiday)
• Support the facilities team during periods of absence/holiday by receiving and logging facilities requests through the internal CRM system, allocating tasks to onsite engineers
• Ensure meeting rooms are setup, supplied and available
• Arrange meeting room allocation throughout building for clients
• Represent the client in a professional manner at all times