Workplace Host

£33280

Mitie Group plc., Coleman Street, City and County of the City of London

Full time
Permanent
Onsite working

Posted 1 week ago, 6 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 1fc1c720910f4384bc734062ec542234

Mitie Group plc.

Full Job Description

Are you looking for a position in the City of London?
Are you looking for an hourly wage of above £16:00ph?
Are you looking for flexibility in your working week working a 4 on 4 off shift pattern?
Do you have 1 to 2 years' of comparable experience in either high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality?
Do you have exceptional verbal, written, and personal communication skills with core competencies around delivering service excellence?
Do you hold an SIA Front line licence?
Must hold a valid SIA frontline e SIA licence
Immaculate grooming, personal presentation and sense of style
Flexible, agile, and adaptable
Comfortable with wearable and mobile tech (radios, headsets, tablets)
Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
Must be highly proficient in Outlook, Word, Teams, and Chrome
Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
Essential to be able to process large volume of queries across multiple platforms
experience for all building users (visitors and colleagues). To be an attentive and contributing member of the Workplace team, ready to step in and assist any area at any time.
To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide assistance
To be highly visible, always available and the "go to" person for queries
To be immaculately groomed, approachable, and helpful
To deliver a 5 hotel concierge style experience
To protect the customer's property, people, and assets
Operate under a "How Can I Help" mindset
Deliver an experience that is professional, friendly and attentive
To anticipate the needs of visitors and colleagues
To proactively look out for building issues, ensuing a swift resolution
Proactively manage queues, striving to make the arrival or departure process as efficient as possible
Be the face of the facilities team by providing tangible service that is visible and easily accessible
Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service
Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
Respond to and coordinate First Aid or Security incidents
Comply with legal obligations and safety requirements of the role
To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)
Assist the management of: lockers, bike registrations, etc
Generate reports and send to the relevant people, eg first aid/wardens, waste etc
Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned
Focus on out of line safety and security items
To immediately report any systems malfunctions
Host contractors on site

Do you have 1 to 2 years' of comparable experience in either high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality?
Do you have exceptional verbal, written, and personal communication skills with core competencies around delivering service excellence?
Do you hold an SIA Front line licence?, Must hold a valid SIA frontline e SIA licence
Immaculate grooming, personal presentation and sense of style
Flexible, agile, and adaptable
Comfortable with wearable and mobile tech (radios, headsets, tablets)
Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
Must be highly proficient in Outlook, Word, Teams, and Chrome
Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
Essential to be able to process large volume of queries across multiple platforms