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Workplace Manager FTC Workplace Manager FTC

The Crown Estate, St James, City of Westminster

Workplace Manager FTC Workplace Manager FTC

Salary Not Specified

The Crown Estate, St James, City of Westminster

  • Full time
  • Temporary
  • Remote working

Posted today, 21 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 35ce0d91c0974960a89c3033eaf34066

Full Job Description

  • Champion the creation of exceptional customer and employee experiences by establishing high standards for customer service, safety, and engagement. Leverage data to continuously refine the workplace environment and exceed stakeholder expectations.
  • Ensure efficiency, cost-effectiveness, and consistency across multiple sites while maintaining a focus on innovation and continuous improvement.
  • Develop and manage workplace budgets (up to £10m), optimising costs, and ensuring adherence to financial targets.
  • Influence key stakeholder relationships across the business, including HSSEW, People Team, Board Support and IT, ensuring seamless integration of workplace operations with broader company priorities.
  • Lead relationships with key suppliers, ensuring the delivery of high-quality services within budget and to agreed KPIs.
  • Maintain exceptionally high standards of building repair and condition, working in conjunction with the facilities team.
  • Drive sustainability initiatives in the workplace, ensuring the spaces align with The Crown Estate's environmental policies, minimising operational impact.
  • Ensure workplace operations comply with all legal, regulatory, and health and safety standards, managing associated risks across multiple locations.
  • Mentor, and develop a high-performing team, fostering a culture of empowerment and professional growth, and managing cross-functional teams, including an outsourced service provider team.
  • Lead workplace transformation initiatives, managing change across multiple locations while ensuring minimal disruption.
  • Apply the principles established through the re-structure of the operating model: agility, empowerment, delegation, drive innovation and customer focus.
    • Personal Requirements for the Role:
  • Proven track record of managing multi-site operations, with a focus on flexible office environments, corporate real estate, or hospitality.
  • Expertise in creating customer-centric environments that drive satisfaction and engagement across a diverse range of office users.
  • Experience managing multi-million-pound budgets, driving cost optimisation and ensuring strong P&L performance., We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
  • Flexible working
    • We value work-life balance highly, therefore we have flexible & hybrid working policies.
  • Market leading family friendly policies
    • We want the support we offer to be inclusive of everyone, reflective of the wide range of situations people face in life.Workplace, Culture & Diversity It's our ambition to be an inclusive organisation that reflects our society, one where all feel welcome, able to be themselves and belong. A workplace where you're empowered to be yourself, diverse thinking is encouraged, and a place where you can realise your potential. Operations · The Crown Estate, 1 St James Market · Hybrid Remote

    We are looking for an experienced, passionate nad motivated Workplace Manager to join us to ensure the seamless execution of our workplace strategy across multiple locations, driving innovation and operational efficiency while fostering an equitable and exceptional experience for employees and visitors. The Workplace Manager is responsible for operational excellence, and financial management of The Crown Estate's workplace portfolio.,
  • Proven experience in leading diverse teams, including hybrid, remote or outsourced teams, with a focus on empowering employees and driving high performance.
  • Demonstrated ability of driving a culture of continuous improvement and innovation in workplace operations.
  • Knowledge of sustainability practices and experience in driving environmental and social governance (ESG) initiatives
  • Strong knowledge of workplace legalities, health and safety regulations, and industry standards, with proven experience managing compliance and minimising operational risks.
  • Proven ability to build and maintain strong relationships with senior leadership, key internal teams, Suppliers and external partners, ensuring alignment with strategic objectives and effective collaboration.
  • Basic understanding of M&E services is desirable
  • Well-organised problem solver, able to foresee operational and customer challenges in advance
  • Capable of driving sustainability, health & wellbeing and responsible business practices.
  • An inherent sense of integrity and professionalism, capable of thriving in ambiguous situations and flexible to adapt to an evolving organisational structure.